Welcome to Yuvae. These Terms & Conditions (“Terms”) govern your access to and use of www.yuvae.in (the “Site”) and the purchase of any products from it.
Please read them carefully before using the Site or placing an order.
The Site is owned and operated by Yuvae Skincare Private Limited, a company incorporated under the Companies Act, with its registered office at G 2501, 25th Floor, CTS, Splendor Complex, Oberoi Splendor Grande, JV Link Road, Jogeshwari East, Mumbai, Maharashtra 400060.
By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Shipping & Returns Policy.
1. Definitions
- “User” means any person who accesses, browses, or transacts on the Site.
- “Products” means the products offered for sale on the Site.
- “Order” means a request placed by you to purchase Products through the Site.
- “Content” means all text, images, graphics, logos, product descriptions, and other material on the Site.
2. Eligibility
By using the Site, you confirm that you are at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872.
3. Your Account
To place an order, you may need to create an account. You agree to provide accurate, current, and complete information and keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
4. Products, Descriptions & Pricing
- We make every effort to display our Products accurately.
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Shipping charges, where applicable, are shown at checkout.
- We reserve the right to change prices, descriptions, and availability without prior notice.
- Orders affected by pricing or typographical errors may be cancelled and refunded.
5. Orders & Acceptance
- Your Order is an offer to purchase and is subject to acceptance and availability.
- We reserve the right to refuse, limit, or cancel Orders at our discretion.
- If an Order is cancelled after payment, the amount will be refunded through the original payment method.
6. Payment
- Payments are processed through secure third-party payment gateways.
- We do not collect or store your banking or card details.
- You confirm that the payment details provided are valid and authorised.
7. Shipping, Delivery, Cancellations & Returns
Shipping timelines, charges, cancellations, returns, and replacements are governed by our Shipping & Returns Policy.
8. Use of the Site
You agree to use the Site only for lawful purposes. You must not:
- Use the Site in violation of applicable laws
- Attempt unauthorised access to systems or servers
- Introduce viruses or harmful code
- Transmit unsolicited advertising or spam
- Copy, reproduce, or exploit Site Content without permission
- Impersonate another person or misuse accounts
9. Intellectual Property
All Content on the Site — including trademarks, logos, designs, text, images, and packaging — is owned by or licensed to Yuvae Skincare Private Limited and protected under applicable intellectual property laws.
10. Reviews & User Content
If you submit reviews, comments, photos, or other content, you grant Yuvae a non-exclusive, royalty-free licence to use and display that content for marketing and promotional purposes.
11. Product Disclaimer
- Products are intended for external use only.
- Products are not intended to diagnose, treat, cure, or prevent diseases.
- Individual results may vary depending on skin type and sensitivity.
- Patch testing is recommended before use.
- If irritation occurs, discontinue use and consult a healthcare professional.
12. Limitation of Liability
To the maximum extent permitted by law, Yuvae shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or Products.
13. Indemnity
You agree to indemnify and hold harmless Yuvae and its employees, officers, and partners against claims or losses arising from your breach of these Terms.
14. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their content or practices.
15. Force Majeure
Yuvae shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, courier delays, pandemics, or technical failures.
16. Termination
We may suspend or terminate access to the Site at any time if these Terms are breached or if required by law.
17. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Mumbai, Maharashtra.
18. Amendments
We may update or modify these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms.
19. Severability & Waiver
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.
20. Contact Us & Grievance Officer
For any questions or complaints regarding these Terms:
Email: customercare@yuvae.in
Phone/WhatsApp: +91 8591055225
Grievance Officer:
Grievance Officer, Yuvae Skincare Private Limited
G 2501, 25th Floor, CTS, Splendor Complex, Oberoi Splendor Grande, JV Link Road, Jogeshwari East, Mumbai, Maharashtra 400060
We will acknowledge and address grievances within timelines prescribed under applicable law.
