Shipping & Returns

Everything you need to know about how we get your Yuvae ritual to your doorstep.

Orders & Shipping
How do I place an order?

Add the products you love to your cart, click checkout, enter your contact and shipping details, and choose your payment method.

Once your payment is processed, you'll see an order confirmation on screen and receive a confirmation via email.

Where do you ship?

We currently ship across India.

Are there any shipping charges?
  • Orders above ₹1,199 qualify for free shipping.
  • For orders below ₹1,199, shipping fees will be calculated on the checkout page.
When will my order be dispatched?

All orders are dispatched within 1–3 business days (excluding Sundays and public holidays).

During sales or high-volume periods, this may take slightly longer.

What’s the estimated delivery time?

Once dispatched, most orders are delivered within 3–7 business days, depending on your location.

Metro areas are usually quicker; remote pin codes may take a little longer.

How do I track my order?

Once your order is dispatched, you'll receive a tracking link on your email and WhatsApp.

What if I’m not available when the courier arrives?

Our delivery partners make up to 2 attempts to reach you.

If delivery fails after multiple attempts, the order may be returned to our warehouse and re-shipping charges may apply.

Can I change my shipping address or contact details after ordering?

Changes can only be made within 3 hours of placing the order or before it’s shipped.

Contact us at customercare@yuvae.in or WhatsApp +91 8591055225.

Cancellations & Returns
Can I cancel my order?

Yes — as long as it hasn’t been dispatched yet.

Contact us with your order number at customercare@yuvae.in or WhatsApp +91 8591055225.

When will I get my refund after cancelling?

Refunds are credited to your original payment method within 7–14 business days.

Can I return or exchange my order?

We do not accept returns or exchanges - except if your order arrives damaged or incorrect (you received the wrong product). Returns or exchanges are accepted within 48 hrs of the product being delivered. No returns or refunds allowed on COD orders.

What should I do if I receive a damaged, defective, or wrong product?

Contact us within 48 hours with:

  • Your order number
  • An unboxing video showing the issue
  • Photos of the damaged or incorrect product
  • Replacement product will be delivered within 5- 7 business days.

Claims raised after 48 hours cannot be processed.

I noticed a slight difference in colour, scent, or texture. Is something wrong?

Not at all. Natural and botanical ingredients can cause slight batch-to-batch variations.

These do not affect product safety or effectiveness and are not grounds for return.

How Can I Reach You?

Customer Support Details

Email: customercare@yuvae.in

WhatsApp: +91 8591055225

Business Hours: 10:00 AM – 6:00 PM IST, Monday to Friday