At Yuvae, your trust matters as much as your skin does. This Privacy Policy explains what information we collect when you visit or shop at www.yuvae.in (the “Site”), how we use and protect it, who we share it with, and the choices and rights you have over your data.
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, along with applicable rules made thereunder.
The Site is owned and operated by Yuvae Skincare Private Limited, a company incorporated under the Companies Act, with its registered office at G 2501, 25th Floor, CTS, Splendor Complex, Oberoi Splendor Grande, JV Link Road, Jogeshwari East, Mumbai, Maharashtra 400060 (“Yuvae”, “we”, “us”, or “our”).
By using the Site, you consent to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Site.
1. Information We Collect
a. Information You Give Us (“Personal Information”)
When you create an account, place or attempt to place an order, subscribe to our updates, contact us, or otherwise interact with the Site, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Any information you voluntarily share with us
b. Information We Collect Automatically (“Device & Usage Data”)
When you browse the Site, we automatically collect certain information about your device and activity, including:
- IP address, browser type and version, device identifiers, operating system, and time zone
- Pages and products viewed, time spent, referring/exit pages, and how you interact with the Site
- Date and time stamps and other diagnostic data
We collect this using cookies, log files, and similar tracking technologies.
c. Payment Information
We do not collect or store your card or banking details on our servers. All payments are processed directly by our third-party payment gateway providers, which are PCI-DSS compliant.
2. How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders
- Communicate with you about your orders and support requests
- Personalise and improve your experience on the Site
- Send marketing communications and offers
- Screen orders for fraud or security risks
- Analyse and improve our products and services
- Comply with legal obligations
3. How We Collect Information
We collect information directly from you, automatically through your use of the Site, and occasionally from trusted third-party partners.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, measure marketing performance, and support security.
You can manage or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.
5. Sharing Your Information
We do not sell or rent your Personal Information. We may share information only in the following circumstances:
- With trusted service providers and partners
- To comply with legal requirements
- During mergers, acquisitions, or business transfers
6. Marketing Communications and Your Choices
If you share your contact details, we may send newsletters, offers, updates, and skincare tips through email, SMS, WhatsApp, or phone.
You can opt out anytime by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS or WhatsApp messages
- Emailing us at customercare@yuvae.in
7. Data Retention
We retain your Personal Information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Data Security
The Company stores Personal Information on secure servers in India or on secure servers maintained by trusted third-party providers.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
9. Your Rights
Subject to applicable law, you have the right to:
- Access your Personal Information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at customercare@yuvae.in.
10. Minors
The Site is intended for users aged 18 years and above.
11. Third-Party Links
The Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us & Grievance Officer
For questions, requests, or complaints regarding this Policy or your data:
Email: customercare@yuvae.in
Phone/WhatsApp: +91 8591055225
Grievance Officer:
Swati Sahai
Grievance Officer, Yuvae Skincare Private Limited
G 2501, 25th Floor, CTS, Splendor Complex, Oberoi Splendor Grande, JV Link Road, Jogeshwari East, Mumbai, Maharashtra 400060
